LSSP

What Is LSSP?

The Large Scale Support Program (LSSP) is a package tailored to larger companies. LSSP allows you to engage a team of network professionals with a wide range of experience for a set number of hours each week. The LSSP helps you manage time and budgets more effectively while ensuring efficient, reliable network operations.

LSSP Premium

Our Large Scale Support Program Premium (LSSP⁺) adds a senior network professional, on a prescribed monthly basis, to mentor and augment your in-house IT staff. Our specialists carefully monitor the health and performance trends of your network to ensure complete and effective IT administration, maintenance and management.

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Do You Need LSSP?

Is your current network administrator or IT staff in need of assistance, but not enough to warrant another full-time employee?
Does your IT staff have a pathway for escalation of issues that could otherwise adversely impact your critical business functions?
What program of preventative maintenance is in place to keep your network running optimally and how is it being monitored?
Does your organization possess detailed system documentation and recovery procedures? Are these resources being kept up-to-date and are they being tested on an ongoing basis?

Is your business looking at the prospect of a major project and, if so, are you able to draw upon the knowledgebase and expertise to fully execute the project?
Does your in-house staff have the available resources to plan and implement major projects and still maintain existing service levels?
Do IT projects have trouble staying on track, on schedule, and/or within budget?
How is your company's technology aptitude affecting your customers and vendors?

LSSP is a program built with flexibility in the forefront. There is a point, in relation to a company's present and future growth, where pay-as-you-go price structures no longer offer advantages over a full-time presence. LSSP provides large companies with a wealth of resources and knowledge that offer significant service-level and cost benefits over employing a fully in-house IT staff.

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Build Your IT Toolbox...

As a diagnostic tool, reveal...

Causes for chronic problems
Sufficient end-user support?
Disaster recovery plan(s) and procedure(s)?
Preventive maintenance procedures?
File system security?
Appropriate directions for network maintenance and administration

Factors that are hindering productivity:

End-user acceptance of IT products and services?
Inadequate performance?
Technology planning?
Budgetary constraints?

As an asset management tool, keep track of...

What you have, what it does, what's the next upgrade
Scavenging and shrinkage
Tax Benefits and proper depreciation or expensing

As a technology plan, identify...

How your systems relate to and support your business processes
Identification of problems and/or issues in need of being addressed and the priority of each
Summary of recommendations and budgetary estimates

As an organizational tool, use it for...

A centralized source for recording and tracking service and changes in your network
A record of your progress on the technology plan
A fast, easy reference for support and upgrades